Satisfaction: How Every Great Company Listens to the Voice of the Customer (Hardcover)

Hardcover: 266 pages

Publisher: Portfolio Hardcover (February 2, 2006)

Language: English

ISBN-10: 1591841097

ISBN-13: 978-1591841098

Learn how to make a commitment to your customers and follow through on it with this motivating book by experts J.D. Power and Associates. With an insider's perspective on what successful companies are doing, the authors Chris Denove and James Power explain the links between satisfaction and customer loyalty, as well as how to translate customer commitments into actions, ultimately boosting profits. Hardcover

• Hardcover: 288 pages
• Publisher: Portfolio Hardcover (February 2, 2006)
• Language: English
• ISBN-10: 1591841097
• ISBN-13: 978-1591841098